聯絡我們

遊戲問題、購買問題與建議，請來信：

[email protected]

這是唯一的客服管道。來信時請附上：你的暱稱與推薦碼（玩家面板可看到）、問題發生的時間、手機型號與 iOS 版本；若是購買問題，請再附上商品名稱與 Apple 寄給你的收據信件上的訂單編號。我們會盡快回覆。

常見問題

1. 我的進度會保存在哪裡？換手機怎麼取回？

遊戲進度會自動存在這支手機上，連上網路時也會自動備份到雲端（玩家面板會顯示「☁️ 雲端同步」狀態）。想換手機也能取回進度，請先在舊手機登入：點首頁左上角的圓形頭像開啟玩家面板，找到「🔐 帳號」，點「使用 Apple 登入」。換手機後，同樣在玩家面板用同一個 Apple ID 登入，遊戲會取回雲端存檔。Apple 登入是選用的，不登入也可以完整遊玩，但只有登入過才能在換機時用 Apple ID 找回進度。

2. 換手機或重新安裝後，怎麼回復購買？

打開底部頁籤的「商店」，捲到最下方，點「回復購買」。這個按鈕會找回你買過的非消耗型商品（成長禮包、首儲禮包鏈、精英通行證）。鑽石、蛋、罐頭、進階石與裝備碎片屬於消耗型商品，使用掉就不會再回復。回復購買需要連上網路，並使用當初購買時的 Apple ID。

3. 我付款了，但沒有收到商品

請先保持網路連線，完全關閉遊戲後重新開啟：遊戲會把還沒完成驗證的購買自動重送一次。若重開後仍沒收到，請來信 [email protected]，附上購買時間、商品名稱、暱稱與推薦碼，以及 Apple 收據信件上的訂單編號，我們會協助查核。

4. 每天幾點重置？

每日重置時間是台灣時間（UTC+8）每天 05:00，以遊戲伺服器的時間為準，不受手機時區或手機時鐘影響。每日獎勵、每日任務、每日首領與活動首領的挑戰次數、商店的每日限購、每日免費孵蛋次數等都在這個時間更新。

5. 每週限購什麼時候重置？

商店的「裝備碎片」三種包裝合計每週限購 5 次，台灣時間每週一 05:00 重置。額度用完時，商店會顯示「本週已達上限，週一 05:00 重置」。

6. 孵蛋、開罐、鍛造的機率在哪裡看？

這些都是隨機內容，機率與保底規則都公開在遊戲內，共有三處：

• 孵化：底部頁籤「孵化」，蛋名稱旁的「i」按鈕。
• 天賦開罐：寵物詳情的「天賦」→「開啟罐頭」頁，罐頭名稱旁的「i」按鈕。
• 裝備鍛造：底部頁籤「背包」→「鍛造」分頁，頂部的「i」按鈕。內容包含三種鍛爐的機率、頂級鍛爐的保底規則，以及含保底後的實際機率。

7. 怎麼刪除我的帳號與資料？

在遊戲內就能刪除：首頁左上角圓形頭像 → 玩家面板，捲到最下方 → 紅色「重置帳號」鈕 → 視窗中點紅色「刪除帳號（含雲端資料）」 → 輸入「刪除」兩個字 → 點「確定刪除」。這會立即刪除這台裝置上的存檔，以及我們伺服器上與你有關的雲端存檔、排行榜資料、推薦關係、購買驗證紀錄、暱稱檢舉紀錄與 Apple 登入連結，無法復原。需要連上網路才能執行。已購買的商品屬於你的 Apple ID，不受影響，但遊戲內進度刪除後不會回來。

單純「重置帳號」只會清除這台裝置、不會刪除雲端資料。無法開啟 App 時，也可以來信要求刪除，我們會在收到後 30 天內處理並回信確認。詳情見隱私權政策。

8. 如何更改暱稱？要花錢嗎？

點首頁左上角的圓形頭像開啟玩家面板，在暱稱欄輸入新暱稱（最多 16 字）後點「儲存」，會跳出「改暱稱」確認視窗，顯示本次費用，按「確認改名」後才會扣鑽石；按「取消」則不扣。第一次更改暱稱免費，之後每次更改需要 100 鑽石。暱稱含有不適當的字詞（畫面會提示「暱稱含有不適當的字詞，請換一個」），或使用保留給官方的名稱（提示「這個名稱保留給官方使用」），會被擋下，不會跳出確認視窗，也不扣鑽石、不算一次更改。

若你的暱稱被系統或檢舉處理而重設，會補給你一次免費更改的機會。被檢舉自動重設（同一個暱稱被 5 位不同玩家檢舉）或由管理端重設時，暱稱會暫時鎖定（自動重設 7 天、管理端重設 30 天），鎖定期間無法自訂暱稱，要等鎖定期結束後才能使用那次免費更改。因為載入時發現暱稱不符合規範而被改回預設名稱的玩家沒有鎖定，可以立即更改。

9. 看到不適當的暱稱，怎麼檢舉？

排行榜上其他玩家的暱稱是由玩家自行輸入。若看到不適當的暱稱：開啟排行榜，每一列（你自己的那一列除外）右側有一顆旗標鈕「⚑」（無障礙標籤「檢舉暱稱」），點下後在「檢舉暱稱」視窗選一個理由——「不雅或冒犯的字詞」「冒充官方或他人」或「其他」——再按「送出檢舉」。同一個暱稱被 5 位不同玩家檢舉時，系統會自動將它重設，管理端也可以處理。離線或無法送出時，請來信 [email protected]，信中附上該暱稱與所在名次，我們會查看並處理。暱稱被重設的玩家可以免費再改一次（鎖定期結束後，見上一題）。

10. 支援哪些裝置？

只支援 iPhone（iOS 15 或更新版本），畫面為直向。目前不支援 iPad 與橫向畫面。部分功能（雲端存檔、排行榜、購買）需要網路連線。遊戲支援繁體中文與英文，會依手機語言自動選擇，也可在玩家面板切換。

11. 隱私權政策在哪？

請見隱私權政策（繁中＋英文）。遊戲內玩家面板也有連結。

Contact us

For game questions, purchase issues and feedback, email:

[email protected]

This is our only support channel. Please include your nickname and referral code (both shown in the Game's player panel), when the problem happened, your phone model and iOS version. For purchase issues, also include the product name and the order ID from the receipt email Apple sent you. We will reply as soon as we can.

Frequently asked questions

1. Where is my progress stored? How do I restore it on a new phone?

Your progress is saved automatically on this phone, and backed up to the cloud whenever you are online (the player panel shows a "☁️ 雲端同步" cloud-sync status). To be able to restore it on a new phone, sign in first on the old phone: tap the round avatar at the top-left of the home screen to open the player panel, find the "🔐 帳號" (Account) card and tap "使用 Apple 登入" (Sign in with Apple). On the new phone, sign in with the same Apple ID in the same place and the Game restores your cloud save. Signing in with Apple is optional and the whole Game can be played without it, but only a signed-in account can be recovered with your Apple ID on a new device.

2. How do I restore purchases after switching phones or reinstalling?

Open the "商店" (Shop) tab at the bottom, scroll to the very bottom and tap "回復購買" (Restore Purchases). It recovers non-consumable items you bought before (Growth Packs, the Starter Pack chain and the Elite Pass). Gems, eggs, cans, evolution stones and equipment shards are consumables and cannot be restored once used. Restoring requires an internet connection and the Apple ID you used to buy.

3. I paid but did not receive the item

Please stay online and fully close, then reopen the Game: it automatically resends any purchase whose verification has not finished. If the item still has not arrived, email [email protected] with the purchase time, product name, your nickname and referral code, and the order ID from Apple's receipt email, and we will look into it.

4. What time is the daily reset?

The daily reset is at 05:00 every day, Taiwan time (UTC+8), based on the Game server's clock, so your phone's time zone or clock does not matter. Daily rewards, daily quests, daily boss and event boss attempts, the shop's daily purchase limits and the daily free hatches all refresh then.

5. When does the weekly purchase limit reset?

The three Equipment Shard packs in the Shop share a limit of 5 purchases per week, which resets at 05:00 every Monday, Taiwan time. When the limit is used up, the Shop shows "本週已達上限，週一 05:00 重置" (weekly limit reached, resets Monday 05:00).

6. Where can I see the odds for hatching, can opening and forging?

These are random, and the odds and pity (guaranteed) rules are shown inside the Game in three places:

• Hatching: the "孵化" (Hatch) tab at the bottom, the "i" button next to the egg name.
• Talent cans: pet details, "天賦" (Talent), then the "開啟罐頭" (Open cans) page, the "i" button next to the can name.
• Gear forging: the "背包" (Backpack) tab at the bottom, the "鍛造" (Forge) sub-tab, the "i" button at the top. It lists the odds of all three furnaces, the pity rule of the top-tier furnace, and the actual odds including pity.

7. How do I delete my account and data?

You can do it inside the Game: tap the round avatar at the top-left of the home screen to open the player panel, scroll to the bottom, tap the red "重置帳號" (Reset account) button, then in the dialog tap the red "刪除帳號（含雲端資料）" (Delete account, including cloud data) button, type "刪除" (Delete) and tap "確定刪除" (Confirm delete). This immediately deletes the save on this device and, on our server, your cloud save, leaderboard entry, referral relationships, purchase verification records, nickname report records and Apple sign-in link. It cannot be undone and requires an internet connection. Purchases belong to your Apple ID and are not affected, but your in-game progress will not come back.

"Reset account" alone only clears this device and does not delete cloud data. If you cannot open the app, you may also email us to request deletion; we will handle it within 30 days of receiving your request and confirm by reply. See the Privacy Policy for details.

8. How do I change my nickname? Does it cost anything?

Tap the round avatar at the top-left of the home screen to open the player panel, type the new nickname (up to 16 characters) in the nickname field and tap "儲存" (Save). A "改暱稱" (Change nickname) confirmation window shows the cost of this change, and gems are only deducted after you tap "確認改名" (Confirm); "取消" (Cancel) deducts nothing. Your first nickname change is free; each change after that costs 100 gems. A nickname containing inappropriate words (the game says "暱稱含有不適當的字詞，請換一個") or a name reserved for the official team (the game says "這個名稱保留給官方使用") is rejected: no confirmation window appears, no gems are deducted and it does not count as a change.

If your nickname is reset by the system or after a report, you get one free change. When a nickname is reset automatically (the same nickname reported by 5 different players) or reset by our moderation team, it is temporarily locked (7 days after an automatic reset, 30 days after a reset by our moderation team); you cannot set a custom nickname during the lock, and the free change can only be used after the lock ends. A player whose nickname was changed back to a default name at load time because it did not meet the rules is not locked and can change it right away.

9. How do I report an inappropriate nickname?

Nicknames on the leaderboard are typed in by players. If you see an inappropriate one: open the leaderboard; every row except your own has a flag button "⚑" on its right side (accessibility label "檢舉暱稱", Report nickname). Tap it, choose a reason in the "檢舉暱稱" window – "不雅或冒犯的字詞" (offensive words), "冒充官方或他人" (impersonating the official team or someone else) or "其他" (other) – and tap "送出檢舉" (Send report). When the same nickname is reported by 5 different players, the system resets it automatically, and our moderation team can also act on reports. If you are offline or the report cannot be sent, email us at [email protected] with the nickname and its rank, and we will review it. A player whose nickname was reset can change it once for free (after the lock ends, see the previous question).

10. Which devices are supported?

iPhone only (iOS 15 or later), in portrait orientation. iPad and landscape are not supported at this time. Cloud save, leaderboards and purchases require an internet connection. The game is available in English and Traditional Chinese; it follows your iPhone's language and can be switched in the Player panel.

11. Where is the privacy policy?

See the Privacy Policy (Traditional Chinese and English). There is also a link in the Game's player panel.